Refund policy

Refund and Exchange Policy

At Custom Threads, we take pride in crafting unique, personalized items tailored to your specifications. Because each product is custom-made to order, we generally do not offer refunds or exchanges once an order has been placed, except in the following cases:

1. Faulty or Damaged Items:
If your order arrives damaged or defective, we will be happy to offer a full refund or exchange. Please contact us within [X] days of receiving your order, and provide clear photos of the damage or fault so we can assess the issue.

2. Errors on Our Part:
If there is an error with your order, such as incorrect personalization or a mistake on our end, please reach out to us immediately. We will correct the mistake and provide a replacement or refund, depending on the situation.

3. Order Cancellation:
Due to the nature of our custom items, we are unable to accept cancellations once production has started. If you wish to cancel your order, please contact us as soon as possible, and we will do our best to accommodate your request if the order has not yet entered production.

How to Request a Refund or Exchange:
If you believe your item qualifies for a refund or exchange, please contact us at [email/contact number] with your order details and any supporting evidence (such as photos). We will guide you through the next steps to resolve the issue.