Terms of service

Terms of Service

Welcome to Custom Threads! By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service. If you do not agree to these terms, please refrain from using our site.

1. Introduction
These Terms of Service govern the use of our website www.customukthreads.co.uk and any related services (collectively, the “Services”). We reserve the right to update or change these terms at any time, and such changes will be posted on this page. By continuing to use the Services after such changes, you agree to be bound by the updated Terms of Service.

2. Products and Custom Orders
We specialize in creating custom personalized products. By placing an order, you confirm that you have reviewed all customizations carefully, including text, design, and other specifications. Due to the personalized nature of our products, all sales are final, except where stated in our [Refund and Exchange Policy].

  • Accuracy of Personalization: Please ensure that all information provided is correct. We are not responsible for any errors in the personalization details provided by you.

3. Order Process

  • Placing an Order: To place an order, follow the instructions on our website and submit payment in full. Once payment is received, we begin processing and creating your custom product.
  • Order Confirmation: After your order is placed, you will receive a confirmation email with your order details. If any issues arise with your order, we will contact you immediately.

4. Payment
All payments must be made through the payment methods specified on our website. Prices are listed in GBP and are inclusive of applicable taxes. Your payment will be processed when your order is placed, and you agree to pay the full price for your order, including any applicable taxes or shipping fees.

5. Delivery and Shipping

  • Shipping: Shipping times and costs vary depending on the delivery location and the product type. Estimated delivery times will be provided at checkout, but these are not guaranteed.
  • Delays: We are not responsible for shipping delays caused by third-party carriers or force majeure events (e.g., natural disasters, strikes).

6. Returns and Exchanges
As per our [Refund and Exchange Policy], we do not accept returns or exchanges for custom-made items unless there is a defect, fault, or error on our part. If you have concerns about your order, please contact us within 14 days of receiving your product.

7. Intellectual Property

  • Ownership: All designs, images, logos, and content on our website are the intellectual property of Custom Threads. You agree not to copy, reproduce, or use any of our content without permission.
  • License to Use Your Design: By submitting personalized designs, text, or other content, you grant us a non-exclusive, royalty-free license to use, reproduce, and display the content in the production and delivery of your custom order.

8. Privacy and Data Protection
We take your privacy seriously. By using our website and services, you agree to our [Privacy Policy], which outlines how we collect, use, and protect your personal data.

9. Limitation of Liability
To the fullest extent permitted by law, Custom Threads will not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or the purchase of our products. Our liability is limited to the amount you paid for the product.

10. Indemnity
You agree to indemnify and hold harmless Custom Threads, its affiliates, employees, and agents from any claim, loss, or damage (including legal fees) arising from your use of the website, your violation of these Terms, or your breach of any law or third-party rights.

11. Governing Law and Dispute Resolution
These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be resolved through binding arbitration in accordance with the rules of the UK Arbitration Association.

12. Contact Information
If you have any questions or concerns regarding these Terms of Service or our products, please contact us at:

customukthreads@gmail.com